After Service


Reliable Support for Our Global B2B Partners

At Ecozy Global, we believe our partnership does not end after delivery. As a professional massage device manufacturer and fitness recovery equipment OEM/ODM supplier, we are committed to providing reliable after-sales support to distributors, retailers, and business partners worldwide.

Our goal is to help our partners reduce downtime, maintain customer satisfaction, and build long-term success through dependable products, technical support, and efficient warranty services.

1. Product Quality Commitment & Warranty Period

All Ecozy Global products are designed, tested, and manufactured according to strict quality standards to ensure durability and reliable performance.

Under normal usage conditions, our products are designed with an expected service life of three (3) years or longer.

Unless otherwise agreed in a specific supply contract, Ecozy Global provides:

Standard Warranty:

12-Month Warranty Coverage

The warranty period begins from the date of purchase by the end customer or the agreed delivery date specified in the commercial agreement.

This warranty covers manufacturing defects and functional failures caused by defects in materials or workmanship under normal use.

For strategic B2B partners, Ecozy Global also provides flexible warranty solutions and customized after-sales programs based on market requirements.

2. Warranty Coverage

The Ecozy Global warranty covers:

  • Manufacturing defects
  • Product functional failures caused by material or workmanship issues
  • Technical support and troubleshooting assistance
  • Repair or replacement solutions for confirmed warranty cases

The warranty does not cover:

  • Damage caused by misuse, improper operation, accidents, or negligence
  • Damage caused by unauthorized repair, modification, or disassembly
  • Normal wear and tear, including scratches, dents, cosmetic damage, or aging components
  • Consumable parts unless the defect is caused by manufacturing issues
  • Damage caused by external factors such as power surges, lightning, flooding, or natural disasters
  • Products purchased through unauthorized channels

3. B2B Partner After-Sales Support

As a global OEM/ODM partner, Ecozy Global understands that efficient after-sales service is essential for your business growth.

We provide:

Spare Parts Support

For qualified bulk orders and long-term partners, we can provide spare parts support, including components such as:

  • Massage heads
  • Charging cables
  • Batteries
  • Replacement accessories
  • Other service parts

This helps partners provide faster local maintenance and reduce customer waiting time.

Technical Support & Training

Our engineering team provides:

  • Product troubleshooting guidance
  • Technical documentation
  • Maintenance instructions
  • Video training materials for local service teams

We help our partners improve their own customer service capabilities.

RMA (Return Merchandise Authorization) Process

For products that cannot be resolved remotely, Ecozy Global provides an efficient RMA process:

  1. Submit product information and issue details
  2. Technical evaluation and troubleshooting
  3. RMA authorization if required
  4. Product inspection
  5. Repair, replacement, or other appropriate solutions

4. How to Request After-Sales Service

To receive fast support, please prepare:

  • Product model
  • Serial number (if available)
  • Order information
  • Description of the issue
  • Photos or videos showing the problem

Please contact our sales who you ordered

Our technical team will review your request and provide an initial response within 24 business hours.

5. Post-Warranty Technical Support

After the warranty period expires, Ecozy Global continues to support our partners with:

  • Technical consultation
  • Replacement parts supply
  • Maintenance guidance
  • Product usage support

Our goal is to help extend product lifespan and maximize your investment.

6. Shipping Responsibility

For confirmed manufacturing defects within the warranty period:

Ecozy Global will cover reasonable repair or replacement shipping costs according to the warranty agreement.

For issues caused by misuse, unauthorized modification, accidental damage, or products outside warranty coverage:

The customer will be responsible for related repair and shipping costs.

7. Important Notes

  • Please keep purchase records, invoices, and order information for warranty verification.
  • Warranty terms may vary depending on specific B2B agreements.
  • This policy applies exclusively to Ecozy Global professional partners and authorized distributors.
  • For the latest policy information, please refer to our official website or your supply agreement.

About Ecozy Global

Ecozy Global is a professional massage device manufacturer, fitness recovery equipment supplier, and OEM/ODM partner serving global distributors, retailers, and wellness brands.

We specialize in developing innovative recovery solutions and supporting partners with reliable products, flexible customization, and professional after-sales service.